Bringing Back the Joy of Home Building with Patterson Construction
At Patterson Construction, our ultimate goal is to bring back the joy of building a home! Over the years, we've listened to countless stories of people's frustrating experiences with builders, and it's driven us to make a difference. We're on a mission to rewrite that narrative, to transform the construction journey into an enjoyable and memorable one for our clients. From day one, our focus is on your happiness and satisfaction. We believe that building a home should be an exciting adventure, not a source of stress or disappointment. With our dedicated team and commitment to excellence, we're determined to make the process as smooth, transparent, and enjoyable as possible.
Our Innovative Approach: Journey Managers and Coordinators
To ensure a seamless and personalised client experience, we have introduced the roles of Journey Managers and Coordinators. These roles are intentionally named to reflect our commitment to the client experience at all times of the building process. Recruitment and training involve transparently sharing our values and the high priority of client service, attracting people who resonate with these values. Our Journey Managers and Coordinators are dedicated to guiding you through every step of the construction journey, providing regular updates and support.
Fostering Job Satisfaction and Wellbeing
We believe that a happy team leads to happy clients. That's why we have ingrained the idea of job satisfaction and wellbeing into our team culture and business practices. During our fortnightly meetings, we facilitate each employee booking a ‘mindfulness’ time slot into their working hours and discuss ways this can be used to the betterment of our team and therefore our customers. By prioritising the wellbeing of our team, we ensure that they are motivated and dedicated to delivering the best possible service to our clients.
Personalised Service
At Patterson Construction, personalised service is at the core of what we do. Each project is assigned a Journey Manager and Coordinator to ensure seamless communication and support. We provide regular updates through social media, direct communication channels, and in-person meetings. To further enhance our service, we conduct stakeholder surveys approximately four times throughout the client’s journey. These surveys are tailored to get feedback on our operations compared to our values, with a focus on human connection. One question we ask is: "Which person has stood out to you during this phase of the build?" This survey is also sent to trades and suppliers, as they are all considered stakeholders and part of the client’s journey.
Integrity and Honesty
Integrity and honesty are central to our service, offering a completely transparent and trustworthy building experience. We emphasise clear and transparent communication throughout the building process. Our team guides clients through complex processes, such as indemnity claims with insurers like QBE, ensuring that you are informed and supported every step of the way.
Client Education
We believe that an informed client is a satisfied client. That’s why we offer detailed explanations of each step in the building process, ensuring clients understand progress and decisions. We assist clients in understanding how the takeover process works and how they can be involved and assured every step of the way. Utilising social media and blogs, we keep clients informed about industry trends and project updates. Our goal is to fulfill the client journey by teaching them about the process – what is happening now, what is happening next, some knowledge about the material we are currently using, but most of all, the humans that are involved in their journey.
Transforming the Home Building Experience
At Patterson Construction, we are committed to transforming the home building experience. By prioritising your happiness and satisfaction, providing personalised service, and fostering a culture of wellbeing and integrity, we aim to bring back the joy of building a home. We invite you to embark on this exciting journey with us and experience the difference that Patterson Construction can make.